Already tired of your current cleaning service? Is their daily performance is nothing but annoyance?
These are some of the many problems that all of us usually deal with when availing a cleaning service that fails to fulfil its promises.
If you have been dealing with frequent complaints from employees or neighbors regarding unemptied trash cans, a desk full of dirt or unclean bathrooms, it is the right time to look for a more reliable and promising cleaning service.
If this is not all, here are some of the most common complaints that make people switch their existing cleaning services. Let’s take a look.
Poor Communication
Poor communication or lack of communication is one of the major factors that kills the relationship instantly. In case you are running a small business with an account manager or customer service, you must know how crucial it is to get back to your clients within a stipulated time.
However, if you don’t receive satisfactory customer service or receive no response even after multiple calls, it is certainly a red flag and you must start looking for a better company.
Misstatement about Work Done
Have you been facing the lying issue with your existing cleaning service? For instance, you were promised that the room is vacuumed properly but you find that the problem persists even after multiple reminders.
This also means that you have been asking about the tasks that are supposed to be completed weekly or daily. There may be many promises on the call by customer representatives but the work remains undone. This may seem a small annoyance right now, but gradually this becomes a major inconvenience if not handled properly.
Different Staff Each Time
Another major issue faced by many people is that every time they get to meet a new person for their cleaning services. This is because a new account manager or the previous employee has been laid off. This indicates high turnover rates in the company and questions the trustworthiness between the customers and the service. The practice indicates an unstable business.
While change is inevitable, multiple or frequent changes are not appropriate and create the need for you to switch your existing cleaning service.
If you are too facing any or all of these issues with your house cleaner service then it’s time to move on and hire a company that practices strong work ethic and has positive user reviews.
